FAQ
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Q:  Can I change my subscription to a different package?

A:  Yes, though depending on when you change your subscription, you may still get the previous package as it was already in processing. However, your next delivery will reflect your changed preferences.


Q:  What if my cigars are damaged?

A:  All of our products are quality guaranteed. If there is any problem with your shipment, contact us through any of the means available.


Q:  What if my shipment doesn’t arrive?

A:  Things happen, and if they do, we’ll get to the bottom of it. Just let us know that you never received your package.


Q:  What is this cigar I was shipped?

A:  Wondering more about a cigar you’ve received? We have so many cigars included in our packages, different within the months shipments as well as following months, we do not have a list of all the available cigars we offer. Join our Stogiebird Facebook group where you can crowd source information from thousands of fellow subscribers discussing their Stogiebirds, and where our Stogiebird employees and many members are eager to help. If you are not on Facebook, simply drop us an email.


Q:  Can I have my subscription shipped to a different location than my billing address? 

A:  Yes, you can have the packages shipped to your office, or other preferred location.


Q:  Can I have my package shipped to a P.O. Box?
A:  Yes

Q:  Can I have my packaged delivered to a Military address?
A:  Yes, and thank you for your service.

Q:  When will I be billed?
A:  Your first order will be billed at the time of your purchase, and will ship immediately. Subsequent recurring orders will be processed on the 15th of each month, and ship at that time.


Q:  Can I cancel my subscription?

A:  Yes, you can cancel at any time, as there is no contract. However, you may still receive another package, as it was already in processing. You will be notified 10 days before every transaction is processed, and you can make changes or cancel your subscription up to 7 days in advance of processing. You can access all your subscriptions and other options on the My Account page of the Stogiebird website.  


Q:  I’m a cigar brand owner and I would like to have my cigar considered for Stogiebird.

A:  Awesome! By all means, contact us and let us know you’re interested. We would love to feature your cigar in our service. 

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