Q: Can I change my subscription?
A: Yes, simply cancel the recurring order you currently have and purchase the new subscription product you would like. **Note** When you purchase the new subscription, it will bill and ship immediately. So if you want the new subscription to start with the next months new cigar selection, while it is best for you to cancel well prior to allow our system to process, don't purchase the new subscription till the 13th 14th or 15th of the month. Which is when we start to ship the new selections.
Q: What if my cigars are damaged?
A: All of our products are quality guaranteed. If there is any problem with your shipment, contact us through any of the means available.
Q: What if my shipment doesn’t arrive?
A: Things happen, and if they do, we’ll get to the bottom of it. Just let us know that you never received your package.
Q: What is this cigar I was shipped?
A: Wondering more about a cigar you’ve received? We include a list of that months selections, as well as monthly blog post. Both of which include valuable information like make and model, vitola, origin, and blend. We leave the tasing notes and pairing to you. Join our Stogiebird Facebook group where you can crowd source information from thousands of fellow subscribers discussing their Stogiebirds, and where our Stogiebird employees and many members are eager to help. If you have have any further questions, simply drop us an email.
Q: Can I have my subscription shipped to a different location than my billing address?
A: Yes, you can have the packages shipped to your office, or other preferred location.
Q: Can I cancel my subscription?
A: Yes, you can cancel at any time, as there is no contract. However, you may still receive another package, as it was already in processing. You can access all your subscriptions and other options on the My Account page of the Stogiebird website.
Q: I’m a cigar brand owner and I would like to have my cigar considered for Stogiebird.
A: Awesome! By all means, contact us and let us know you’re interested. We would love to feature your cigar in our service.