Q: What is the best way to communicate with someone at Stogiebird?
A: Our Live chat feature is the best way to have your questions answered. When not live, our chat feature turns into a help ticket. All tickets will be responded to in a timely manner. We do not use Bots or 3rd party customer service. We are a small company and there will be a real person who works for our company on the other end.
Q: Can I change my subscription?
A: This can be done by us via the Live Chat feature OR simply cancel the recurring order you currently have and purchase the new subscription product you would like. **Note** When you purchase the new subscription, it will bill and ship immediately as it will be treated as a NEW order.
Q: Can I change the shipping address for my current subscription?
A: We can take care of that for you. Just contact us via our Live Chat feature and we'll update your subscription destination.
**Note** We have customers that have multiple subscriptions shipped to a variety of locations (gifts, etc.) so a profile address change doesn't change previous orders. The address needs to be changed within the original subscription order. We can take care of that for you.
Q: What if my cigars are damaged?
A: We stand by our product 100%. If you have a problem please use our live chat feature.
Q: What if my shipment doesn’t arrive?
A: We have shipped over 100,000 Stogiebirds to date through USPS and only 4 never seemed to reach their destination. But please feel free to use our Live chat feature if you feel there may be a problem with your shipment.
Q: What is this cigar I was shipped?
A: Wondering more about a cigar you’ve received? All subscribers will receive an information sheet with their selections, but if you misplaced it this link will have every cigar from every month: https://www.stogiebird.com/blog.asp
Q: Can I have my subscription shipped to a different location than my billing address?
A: Yes, you can have the packages shipped anywhere you like.
Q: Can I cancel my subscription?
A: Yes, you can cancel at any time, as there is no contract. However, you may still receive one last order if you cancel around the week of the 15th as it may have already be cached for processing. You can access all your subscriptions and other options on the My Account page of the Stogiebird website or follow this link: https://www.stogiebird.com/myaccount.asp
Q: I’m a cigar brand owner and I would like to have my cigar considered for Stogiebird.
A: Contact us and let us know you’re interested. We are always considering new and exciting products.